Cloud Call Center seamlessly integrates your CRM with any call center environment through built in CTI connectors, providing agents with a single window to manage the entire service experience.
Service Analytics
Self Service Portal
CRM & CTI Connection
Omni Channel Engagement
Additional features
Mobile
Chat
Field Services
SLA Management
Workflows & Approvals
Reports & Dashboards
Government solutions
311 Contact Center
Grants Management
Economic Development
Licensing and Permitting
Health and Human Services
Cloud Call Center by I2C Apps
Powered by Salesforce, the world’s #1 platform for business applications, Cloud Call Center provides the latest in emerging technology, platform scalability and enhanced data security out of the box.